You’re almost certainly thinking about your engagement survey in the wrong way

(This article was published on Inside HR on 24 September 2018) Let’s start with some questions about employee engagement: How do you define “engagement” within your organisation? What model do you use to measure it? Do you prefer global or industry-specific benchmarks? These are questions that many HR functions wrestle with, and there is an …

Let your customers teach you how to lead

As another week of the Banking Royal Commission ends here in Australia, the disconnect between many financial services groups and their customers has seldom looked more jarring. We are stuck in a repeat cycle, listening to endless stories of staff putting fees and sales targets ahead of customer interests. Fees for unnecessary services, fees for poor …